Secret Service Software Will Detect Sarcasm and Contact Social Media Users


The Secret Service is purchasing software to monitor information on social networks in real time and even contact users. The Orwellian system will report on “sentiment analysis,” “influence identification,” will have “access to historical Twitter data,” “ability to detect sarcasm,” and “heat maps”  portraying  user trends by color intensity according to government documents.

The objective of the Minority Report-like social media software analytic tool will be to:

  • Automate the social media monitoring process;
  • Synthesize large sets of social media data;
  • Synthesize large sets of social media data;
  • Visually present complex data in a clear, concise manner; and
  • Provide user friendly functionality to multiple staff members.

Employees within the Secret Service’s Office of Government and Public Affairs will be using the new system, agency officials reported.

Here is a full list of the software’s required functions:

  • Real-time stream analysis;
  • Customizable, keyword search features;
  • Sentiment analysis;
  • Trend analysis;
  • Audience segmentation;
  • Geographic segmentation;
  • Qualitative, data visualization representations (heat maps, charts, graphs, etc.);
  • Multiple user access;
  • Functionality to have read-only users;
  • Access to historical twitter data;
  • Influencer identification;
  • Standard web browser access with login credentials;
  • User level permissions;
  • Compatibility with Internet Explorer 8;
  • Section 508 compliant;
  • Ability to detect sarcasm and false positives;
  • Functionality to send notifications to users;
  • Functionality to analyze data over a given period of time;
  • Ability to quantify the agency’s social media outreach/footprint;
  • Vendor-provided training and technical/customer support;
  • Ability to create custom reports without involving IT specialists; and
  • Ability to search online content in multiple languages.





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